Return and Refund Policy

No Returns or Exchanges

Due to the handmade and limited nature of our products, we do not accept returns or exchanges. Please review product descriptions, dimensions, and images carefully before purchasing. If you have any questions about an item, feel free to contact us at hello@mrsfrollein.de before placing your order.

Damaged or Defective Items and Packages

Defective Items

We ship all our products ourselves and take great care to ensure that we do not send any damaged goods. If you do receive a damaged product, please proceed as follows:

1. Contact us within 3 days of receiving the product (note the tracking information) at hello@mrsfrollein.de
2. Provide your order number, a brief description of the issue, and clear photographs of the defective item and packaging.
3. Do not dispose of the packaging!

Once we confirm the issue, we will promptly send you a replacement at no additional cost. If a replacement is not available, we will issue a full refund.

Damaged Package

We pack our shipments with the utmost care to ensure that they arrive undamaged. If your package has been damaged during transport or shipping, make sure to take pictures of the damaged packaging and items. Do not dispose of the packaging! Please contact DHL DE or your local post office responsible for the delivery of letters and parcels.

Please note that we are unfortunately unable to replace goods that have been damaged during transport or through careless handling by the parcel delivery services and postal services.

Cancellation Policy

Placed orders can be canceled within 24 hours of purchase. Please write us with your order number. Click here for cancellation.